The UGC Field Guide
Privacy Policy
Effective date: [TO CONFIRM: date this policy is approved]
Who operates the website
The UGC Field Guide is operated by The SHYNE Academy. [TO CONFIRM: confirmed legal business name and any additional required business information]
Website: ugcfieldguide.com
Privacy contact: katherine@yourcanadianconnection.ca
Information we collect
We aim to collect only the personal information reasonably necessary to operate our website, respond to inquiries and support our customers.
- Email. If you contact us by email, we receive the information you voluntarily provide, such as your name, email address and message.
- Hosting. Our website hosting provider may process technical information, such as IP address, browser type and request logs, necessary to deliver and secure the website.
- Purchases. Purchases are processed externally through Stan Store. [TO CONFIRM: the order and customer information The SHYNE Academy actually receives from Stan Store, e.g. name and email]
This website has no customer accounts, contact forms or newsletter sign-up, and does not collect payment-card details.
Cookies, analytics and advertising
At present, this website does not use analytics tools, advertising pixels (including the Meta Pixel) or non-essential cookies. Our hosting provider may use strictly necessary technical mechanisms to deliver and secure the site.
If we add analytics or advertising technologies in the future, such as the Meta Pixel for measuring advertising effectiveness, we will update this policy, explain their purposes, and ask for your consent before activating any non-essential tracking where required, with a way to change your choice at any time.
Stan Store may use its own cookies and technologies on its checkout pages, as described in its privacy policy.
How we use information
Where applicable, we use information to:
- Respond to customer inquiries.
- Provide purchase-related support.
- Facilitate product access.
- Maintain website security.
- Meet applicable legal and accounting obligations.
We do not add customers to marketing email lists merely because they made a purchase. If we introduce email marketing, we will ask for your consent and every message will include a working unsubscribe option.
We do not sell personal information
The SHYNE Academy does not sell customer contact information or personal information to data brokers or third parties for their independent marketing purposes.
Selling information is different from using service providers. Some information is necessarily processed by the providers that help us run the business: our website hosting provider, Stan Store (checkout and product delivery) and our email provider. They process information to provide their services.
Payment information
Payments are handled through Stan Store. This marketing website does not directly collect or store your payment-card details. Please review Stan Store's Privacy Policy. [TO CONFIRM: confirm this link is Stan Store's current official policy]
Security
We take reasonable administrative, technical and organizational measures appropriate to the information we handle to help protect personal information against unauthorized access, use, disclosure, alteration or loss. This website is served over HTTPS.
Where third-party providers process information on our behalf, we seek to use reputable services and take reasonable steps appropriate to our relationship with those providers.
No website, electronic communication or data-storage system can be guaranteed completely secure.
Retention
We keep personal information only as long as reasonably necessary for the purposes described above or to meet legal, tax and accounting requirements. [TO CONFIRM: actual retention periods or criteria]
International processing
Our service providers may process and store information outside your province or country, including in the United States, where it may be subject to the laws of those jurisdictions. [TO CONFIRM: confirm provider locations]
Your privacy rights
You may request access to, or correction of, the personal information we hold about you, or ask questions about how it is handled, by emailing katherine@yourcanadianconnection.ca. You may withdraw consent to optional uses at any time, subject to legal or contractual limitations; we will explain any consequences. We will respond within the time required by applicable law.
Children's privacy
[TO CONFIRM: intended minimum customer age and actual practices]
Changes to this policy
We may update this policy when our practices change. The effective date at the top of this page shows when it was last updated.
Contact
The SHYNE Academy
katherine@yourcanadianconnection.ca